What services do you provide?
	How do I place an order with J&A?
	What is your turnaround time on tapes and transcripts?
	How accurate is your service?
	Can you provide services outside Canada?
	How does J&A differ from other media monitoring companies?

What services do you provide?
J&A is a full-service media monitoring firm - monitoring nation-wide print, broadcast, Internet, and wire services throughout Canada.
How do I place an order with J&A?
It's easy. Incoming requests can be emailed to a central address - orders@jamedia.com. Our entire team of experienced client service representatives review all incoming emails and respond to you within minutes. Of course, placing a request can also be done by phone - 416-645-6902 / 1-800-361-0751. There is no need for you to worry about long-term contracts - our services are available to you on demand.
What is your turnaround?
J&A is known for it's industry leading turnaround times. 98% of all our orders are fullfiled within 4 hours after receiving the order.
How accurate is your service?
J&A strives for 100% accuracy. Our last six-month audit revealed our average accuracy rate was over 99.9% - measured against returns. J&A offers a 100% satisfaction guarantee. Any material that does not meet your outlined criteria can be returned within 24 hours for a full credit.
Can you provide services outside Canada?
Yes, we work closely with associate monitoring firms from over 80 countries to provide you with access to media coverage of events around the world.
How does J&A differ from other media monitoring companies?
100% Canadian-owned and operated No onerous contracts and cancellation clauses Quality control is reflected in our average 99.9% accuracy rate 100% satisfaction guarantee email inquiries are answered within minutes No voice mail, quick telephone response to customer inquiries Itemized, easy-to-read invoices with no hidden costs

"J&A Media Services and staff were instrumental in tracking all the interviews provided and the number of stories being reported during this campaign, it was a pleasure to deal with everyone at J&A Media... thank you so much."
	Mary Gallagher Manager, Media Relations Toronto Real Estate Board